Article Summary #23: Examining Herzberg’s theory: Improving job satisfaction among non-academic employees at a university

Citation : Smerek, R., & Peterson, M. (2007). Examining Herzberg’s theory: Improving job satisfaction among non-academic employees at a university. Research in Higher Education, 48 (2), 229-250. Summary : Understanding and designing to optimize human capacity in higher education is a challenging obstacle when looking toward operational staff at a given university. Herzberg’s duality their offers interesting insights but has yet to be actually proven sufficiently in general and less so within higher education. Given the limited resources available in higher education, administrators must find ways of increasing job satisfaction to avoid the financial and human-resource loss of productive employees. This study studies the how Herzberg’s duality theory of motivators and hygiene might be useful to understanding and applicable to job satisfaction in higher education among business operational staff at a large public university. In particular, the autho...